The Centre, in collaboration with the Office of Tunisian Post, organised a training course on “Postal Financial Services, Electronic Services and Letter Post Service” at the venue of the Jordan Post Company on 5-7 April 2015. Mr. Malek Chouchane, Head of Technical and Technological Service at the Tunisian Post Company conducted that two-day course.

The two day course covered below topics along with several question and answer sessions:

• Introduction to electronic postal services: Objectives and areas of activity
• Overview into the reality and prospects for development of electronic services in the world
• Benchmark between some successful experiences
• Presentation of benefits (reduction of cost, speed, availability, competitive advantage, product diversification, other resources
• Track & trace (Barcode/RFID)
• Electronic registred items
• Direct Mail Online
• Electronic Archive
• e-logistics
• e-postage
• Electronic Billing
• Money transfer
• E-Change currency
• Cash management and fundraising
• Anti-money laundering
• Electronic payment cards (eg edinar smart)
• Mobile payment
• Integration of the value chain of e-commerce
• Development of the postal marketplace
• Customer Relation Management: contact online and customer service
• Electronic freight calculator
• Payment solutions
• Customs declarations online
• Shop online postal philatelic products (e-stamps)
• Search online (postal codes, addresses, post offices)
• E-gov services
• Digital mailbox and electronic letters
• E-pension
• E-grants
• Digital signature
• Digital identity services
• Certification services
• Postmark electronic certification
• E-learning

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