In accordance with its 2015 Annual Work Plan, SESRIC organized the training course on ‘Professional Skills for Official Statisticians: Effective Written Communication Techniques’ at the State Committee of the Republic of Uzbekistan on Statistics on 21-22 December 2015, within the framework of the Statistical Capacity Building (StatCaB) Programme. The course was conducted by Mr. Nijat Akhmedov, Expert at DemirBank of Azerbaijan with participation of relevant officials.

The course included discussion activities and covered the following topics:

• Learning needs assessment
• Importance of effective communication
• Types of oral communication
• Appropriate timing to communicate
• Determining the purpose of oral discourse
• The ways how people accept information
• Using the right words during effective communication
• Standards of oral communication
• Accepting responsibility for communication behavior
• Structure of the message
• Nonverbal behaviour that supports verbal message
• Impacts of body language techniques
• Telephone communication
• Expressions and messages
• Practicing telephone script
• Corporate communications
• Using communication skills in corporate environment
• Conflict situations in communication
• Types of actions in conflict situations

Sign up for an account at OIC-StatCom Forum (http://forum.sesric.org/) to join the group discussion on the training course on 'Professional Skills for Official Statisticians: Effective Written Communication Techniques' in Uzbekistan available at: http://forum.sesric.org/?p=54